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Lisa Robin Designs Company Policy We offer a variety of custom design services including card and stationery gift sets, party invitations and announcements. For your business, we design journal ads, posters, calendars and letterhead. Please contact me for custom work email: CUSTOMER SATISFACTION If, for any reason you are not completely satisfied with your order, we stand behind our product 100%. You may return or exchange within 30 days of delivery. (This does not apply to personalized items). After 30 days we offer a merchandise exchange only.
ORDER CANCELLATION POLICY If you decide to cancel your order after it is processed and sent to be printed you may incur a cancellation fee. Our consultants are trained to proofread all orders however, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. Once the order is placed, you will receive an order confirmation where you will be able to review the spelling of your text. Contact us immediately if you see you need to make a correction.
CHANGES OR ERRORS IN YOUR ORDER "AFTER" IT IS PRINTED In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 40% discount.
CHANGES YOUR ORDER "BEFORE" IT IS PRINTED If you notice an error in one of your order confirmations, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order on time. It will depend on how quickly your order is being processed at the printer.
ERRORS MADE BY LISAROBINDESIGNS.com OR PRINTER If any order were to contain an error or misprint caused by our staff or the printer, we will happily reprint it at no cost to you.
EXCHANGES Should you request an exchange on non-personalized items, please be sure to include your packing slip in your package and return within 30 days of delivery. When we receive your original purchase, we will ship your order and pay the postage for exchanges only.
RETURNS We would like to make this as easy as possible. For your convenience, on non-personalized items, you can use the label attached to the packing slip and pay the postage yourself. Original shipping/handling fees are non-refundable. Returns should have the packing slip included. Without the packing slip, a merchandise credit will be issued for the current price of the item(s) returned. Sorry, we cannot accept returns on personalized items.
DELIVERY INFORMATION For non-personalized items allow 3 to 6 working days after we receive your order with payment plus GROUND service standard delivery time. We'll be happy to provide overnight air freight upon your request. Air freight charges will be prepaid and added to your order. Please note: Custom orders require addition production time.
SHIPPING INFORMATION Up to $20.00 .............................$4.95 $20.01 to $60.00........................$6.95 $60.01 to $80.00........................$8.95 $80.01 to $100.00....................$10.95 $100.01 to $130.00..................$12.95 $130.01 to $175.00..................$14.95 $175.01 to $220.00..................$16.95 $220.01 to $400.00..................$18.95 $400.01 and up........................5 % of order Express 3-5 business days add $10.00 to standard shipping charges Express 2 business days add $15.00 to standard shipping charges Next day business add $25.00 to standard shipping charges
ORIGINAL GIFT IDEA Trying to find the perfect gift that is innovative and personal is not easy. Giving a gift of hand designed and customized cards or stationery is different and unique.
CORPORATE GIFT PROGRAM We are also pleased to offer a full-service corporate gift program. This program is designed to assist you in selecting personalized gifts throughout the year. Discounts will be based upon quantity ordered. Please contact our office for personal attention and additional gift wrapping ideas and prices. Please call 516 ∙ 652 ∙ 8183.
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Home Profile Company Policy Print Info Cards For Her Cards For Him Cards For Any Occasion Cards For Holiday Seasonal Cards Stationery Verse Selection and Greetings all card designs © Lisa Robin Designs 2003, all rights reserved |